Welcome to Aqua Care. These Terms of Service (“Terms,” “Terms and Conditions,” or “Agreement”) govern your use of the aquacare.ae website and your purchase or use of products and services offered by Aqua Care Trading LLC (“Aqua Care,” “we,” “us,” or “our”).
By accessing or using our website, placing an order, requesting a quotation, or purchasing our products or services, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website or purchase our products and services.
1. About Aqua Care
Aqua Care Trading LLC operates the website aquacare.ae and provides water filtration, reverse osmosis (RO) systems, water treatment products, filters, cartridges, accessories, water coolers, and related installation, maintenance, and servicing solutions.
These Terms apply to purchases and services made through our website and other official Aqua Care channels.
2. Website Use
You agree to use our website only for lawful purposes.
You must not:
Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to our website, servers, or systems.
Interfere with the security or operation of the website.
Copy, reproduce, modify, distribute, or commercially exploit website content without our written permission.
Submit false, misleading, or inaccurate information.
Use automated systems or software to access or collect information from the website without authorization.
We reserve the right to restrict or terminate access to the website if we reasonably believe that these Terms have been violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images, prices, availability, and other information displayed on our website are accurate and up to date.
However:
Product images may differ slightly from the actual product.
Product specifications may be updated by manufacturers without prior notice.
Colors and visual appearance may vary depending on your screen or device.
Product availability may change without notice.
Technical specifications should be confirmed with Aqua Care where a specific application or installation requirement is involved.
Aqua Care reserves the right to correct errors, inaccuracies, or omissions and to update product information at any time.
4. Orders
When placing an order through our website, you agree to provide accurate and complete information, including:
Your full name
Contact number
Email address
Billing information
Delivery address
Installation address, where applicable
Any other information required to process your order
After an order is submitted, we may contact you to confirm the order, delivery details, product requirements, or installation requirements.
An order is not considered fully accepted until it has been confirmed by Aqua Care.
We reserve the right to refuse, cancel, or modify an order where reasonably necessary, including in cases involving:
Product unavailability
Incorrect pricing or product information
Duplicate orders
Suspected fraudulent activity
Incorrect customer information
Delivery restrictions
Technical or system errors
Other circumstances that prevent us from fulfilling the order
If we cancel an order after payment has been received, the applicable amount will be refunded through the appropriate payment method, subject to applicable policies and payment-provider processing times.
5. Prices
All prices displayed on our website are stated in UAE Dirhams (AED) unless otherwise specified.
Prices may change without prior notice.
The final amount payable may include:
Product price
Applicable VAT or taxes
Delivery charges
Installation charges
Service charges
Other applicable fees
The total amount applicable to your order will be communicated during the purchasing or quotation process.
Aqua Care reserves the right to correct pricing errors, including errors caused by technical or system issues.
6. Payment
We accept payment methods made available through our website or by Aqua Care at the time of purchase.
Depending on the payment method, transactions may be processed by third-party payment providers.
You agree to provide valid payment information and confirm that you are authorized to use the payment method provided.
Aqua Care reserves the right to delay or cancel an order if payment cannot be successfully verified or processed.
For card transactions, customers should retain their transaction records and copies of relevant Aqua Care policies for their records.
7. Delivery
We will make reasonable efforts to deliver products within the estimated delivery timeframe communicated at the time of purchase.
Delivery dates and times are estimates and may be affected by:
Product availability
Delivery location
Traffic or logistical conditions
Public holidays
Weather conditions
Courier or third-party delivery services
Incorrect or incomplete customer information
Other circumstances outside our reasonable control
Delivery will normally be made to the address provided by the customer.
Aqua Care is not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccessible delivery information provided by the customer.
Additional delivery charges may apply in certain locations or circumstances.
8. Installation Services
Where installation is included or purchased separately, installation will be performed according to the applicable product requirements and agreed service scope.
Customers are responsible for ensuring that the installation location is reasonably accessible and suitable for installation.
Depending on the product, installation may require appropriate:
Water supply connections
Drainage connections
Electrical connections
Plumbing connections
Space and access
Supporting infrastructure
Aqua Care may charge additional fees where work outside the agreed installation scope is required.
Any structural, plumbing, electrical, or other modifications not included in the agreed installation service may be the customer’s responsibility.
9. Product Use and Maintenance
Customers are responsible for using products according to the manufacturer’s instructions and applicable Aqua Care recommendations.
This may include:
Replacing filters at recommended intervals
Carrying out required maintenance
Using compatible replacement parts
Following installation and operating instructions
Maintaining appropriate water pressure and operating conditions
Failure to properly maintain or operate a product may affect its performance and may impact applicable warranty coverage.
10. Returns, Refunds and Cancellations
Returns, refunds, replacements, and cancellations are subject to Aqua Care’s applicable Return & Refund Policy.
Cancellation requests should be submitted as soon as possible after placing an order.
Once an order has been processed, dispatched, installed, or otherwise completed, cancellation may no longer be possible or may be subject to applicable charges.
Products eligible for return must generally be:
Unused
Undamaged
In their original condition
In their original packaging where applicable
Accompanied by proof of purchase
Certain products may not be eligible for return due to their nature, installation, customization, hygiene requirements, or other applicable conditions.
For defective or damaged products, customers should contact Aqua Care as soon as reasonably possible after receiving the product.
Refunds, where approved, will be processed using the applicable original payment method or another appropriate method determined by Aqua Care.
11. Warranty
Where a product is supplied with a manufacturer’s or Aqua Care warranty, the applicable warranty terms will govern the warranty coverage.
Warranty coverage may be subject to:
Product-specific warranty conditions
Proper installation
Normal use
Recommended maintenance
Use of compatible parts and consumables
Proof of purchase
Warranty coverage may not apply to damage caused by misuse, unauthorized modification, improper installation, accidents, negligence, abnormal operating conditions, or failure to maintain the product as required.
Customers should contact Aqua Care for warranty-related enquiries.
12. Intellectual Property
All content available on aquacare.ae, including but not limited to:
Text
Product descriptions
Logos
Brand names
Graphics
Images
Videos
Icons
Website design
Layout
Product information
Marketing materials
is owned by or licensed to Aqua Care or its respective content providers and is protected by applicable intellectual property laws.
You may not reproduce, copy, modify, publish, distribute, sell, or commercially exploit our website content without prior written permission.
13. Third-Party Brands and Products
Aqua Care may sell, distribute, or reference products and brands manufactured by third parties.
Third-party products may be subject to the manufacturer’s own:
Product specifications
Warranty conditions
Installation requirements
Operating instructions
Terms and policies
Aqua Care will provide applicable information where available, but customers should also review the manufacturer’s documentation for specific product requirements.
14. Links to Third-Party Websites
Our website may contain links to third-party websites, manufacturers, payment providers, service providers, or other external websites.
These links are provided for convenience and informational purposes.
Aqua Care does not control and is not responsible for the content, availability, security, or privacy practices of third-party websites.
Your use of third-party websites is subject to their respective terms and policies.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Aqua Care shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our website, products, or services.
Aqua Care shall not be responsible for losses resulting from:
Improper use of a product
Failure to follow product instructions
Unauthorized modifications
Improper installation by third parties
Failure to perform required maintenance
Incorrect information provided by the customer
Events outside our reasonable control
Delays caused by third-party delivery or service providers
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable UAE law.
16. Force Majeure
Aqua Care shall not be responsible for delays, interruptions, or failure to perform obligations where such circumstances result from events beyond our reasonable control.
Such events may include:
Natural disasters
Floods
Fires
Severe weather
Government restrictions
Public emergencies
Strikes
Transportation disruptions
Internet or telecommunications failures
Supplier disruptions
Acts of war or terrorism
Other unforeseen events beyond our reasonable control
We will make reasonable efforts to resume affected services as soon as practicable.
17. Account Security
If you create an account on our website, you are responsible for maintaining the confidentiality of your login information.
You are responsible for activities carried out through your account unless the activity resulted from circumstances outside your reasonable control.
You should notify Aqua Care promptly if you believe that your account has been accessed without authorization.
18. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how Aqua Care collects, uses, stores, and protects personal information.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
19. Governing Law
These Terms shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates.
Any dispute arising from or relating to these Terms, the website, products, or services provided by Aqua Care shall be subject to the jurisdiction of the competent courts of the United Arab Emirates, subject to any mandatory legal rights or jurisdictional requirements that may apply.
20. Changes to These Terms
Aqua Care reserves the right to modify, update, or amend these Terms from time to time.
Changes may be made to reflect:
Changes in our products or services
Changes to our website
Changes in business practices
Changes in applicable laws or regulations
Other operational requirements
Updated Terms will be published on this page with a revised “Last Updated” date.
Your continued use of the website after updated Terms are published constitutes your acceptance of the revised Terms, to the extent permitted by applicable law.
21. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable.
The remaining provisions of these Terms shall continue to remain in full force and effect.
22. Entire Agreement
These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping & Delivery Policy, Warranty Policy, and any other policies expressly referenced on our website, constitute the terms governing your use of Aqua Care’s website and services.
23. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
Aqua Care Trading LLC
Email:sales@aquacareuae.ae Phone: +971 55 112 4947 Phone: +971 4 267 5814 Location: Dubai, United Arab Emirates Website: aquacare.ae
By using aquacare.ae, purchasing our products, or requesting our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.
