Aqua Care Trading LLC (“Aqua Care,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, aquacare.ae, and our products and services.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our products, request a quotation, contact us, or otherwise interact with Aqua Care.
By using aquacare.ae, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide when you use our website or interact with our business.
This information may include:
Full name
Email address
Telephone or mobile number
Billing and delivery address
Installation address
Company or business information
Product and service requirements
Information provided when requesting a quotation
Order and purchase information
Information provided through contact forms
Communications with our customer service team
Any other information you choose to provide to us
When you place an order or make a payment through our website, payment information may be processed by third-party payment service providers. Aqua Care does not intentionally retain complete credit or debit card details on its own systems.
2. Information Collected Automatically
When you visit aquacare.ae, certain information may be collected automatically through cookies, analytics tools, server logs, and similar technologies.
This may include:
IP address
Browser type and version
Device type
Operating system
Pages visited
Time spent on pages
Referring website
Website usage and interaction data
General geographic information
Technical information used to improve website performance
This information helps us understand how visitors use our website and allows us to improve our products, services, security, and user experience.
3. How We Use Your Information
Aqua Care may use the information we collect to:
Process and fulfill orders
Arrange product delivery and installation
Provide quotations and product information
Respond to enquiries and customer support requests
Process payments through authorized payment providers
Provide after-sales service and maintenance support
Manage warranty claims
Provide AMC and filter replacement services
Communicate with you regarding your orders or services
Improve our website, products, and services
Understand customer preferences and website usage
Send promotional or marketing communications where permitted
Prevent fraud, misuse, and unauthorized activity
Maintain website and information security
Comply with applicable laws and legal obligations
4. Sharing of Information
We may share personal information with trusted third parties where necessary to operate our business and provide our products and services.
These may include:
Payment processing providers
Delivery and logistics providers
Installation and service technicians
Website hosting and technical service providers
Website analytics and marketing service providers
IT and security service providers
Professional advisers or legal authorities where required by law
We only share information where reasonably necessary for the relevant business purpose.
Aqua Care does not sell or rent your personal information to third parties.
5. Payment Information
Payments made through our website may be handled by third-party payment gateways or financial service providers.
Payment providers may collect and process payment information according to their own privacy policies and security procedures.
Aqua Care does not intentionally store complete credit or debit card numbers on its own website systems.
You should review the privacy and security policies of the relevant payment provider before completing a transaction.
6. Cookies
Our website may use cookies and similar technologies to provide a better browsing experience.
Cookies may be used to:
Keep the website functioning correctly
Remember user preferences
Understand website traffic and usage
Improve website performance
Analyze visitor behavior
Support marketing and advertising activities
You may disable or manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.
7. Marketing Communications
If you provide your contact information, we may use it to send information about:
Aqua Care products
New products and services
Special offers and promotions
Maintenance and filter replacement reminders
Service updates
Company news
Where required, we will provide an appropriate way to opt out of marketing communications.
You may request that we stop sending promotional communications at any time by contacting us.
8. Third-Party Websites
Our website may contain links to third-party websites, services, brands, payment providers, or other external platforms.
Aqua Care is not responsible for the privacy practices, content, security, or policies of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit through links on our website.
9. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Completing orders and providing services
Maintaining business and transaction records
Providing warranties and after-sales support
Resolving disputes
Meeting legal, regulatory, accounting, or reporting requirements
Protecting our legitimate business interests
When personal information is no longer required, we may securely delete or anonymize it where appropriate.
11. Children’s Privacy
Our website and services are not intended to knowingly collect personal information from children.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the situation.
12. Your Privacy Rights
Depending on applicable UAE laws and regulations, you may have rights concerning your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of personal information where legally applicable
Request information about how your personal information is used
Withdraw consent where processing is based on consent
Object to certain uses of your personal information
Opt out of promotional communications
Some requests may be subject to applicable legal or contractual requirements.
To exercise a privacy-related request, please contact us using the details provided below.
13. Changes to This Privacy Policy
Aqua Care may update this Privacy Policy from time to time to reflect changes in our services, website practices, technology, or applicable legal requirements.
Any changes will be posted on this page with an updated “Last Updated” date.
We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way Aqua Care handles personal information, please contact us:
Aqua Care Trading LLC
Email:sales@aquacareuae.ae Phone: +971 55 112 4947 Phone: +971 4 267 5814 Location: Dubai, United Arab Emirates Website: aquacare.ae
We will make reasonable efforts to respond to privacy-related enquiries within a reasonable period.
15. Consent
By using aquacare.ae, submitting your information, requesting our products or services, or placing an order through our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described above, subject to applicable law.
