At AquaCare, we aim to ensure that your water filtration products and replacement filters reach you safely and on time. Please review the shipping information below before placing your order.
1. Delivery Areas
AquaCare currently delivers orders across the United Arab Emirates (UAE).
Delivery availability may vary depending on the product, delivery location, and other logistical considerations.
2. Order Processing
Orders are normally processed within 1 to 2 business days after successful payment and order confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
In some cases, processing may take longer due to:
Product availability
High order volumes
Public holidays
Incorrect or incomplete customer information
Other unforeseen circumstances
If there is a significant delay with your order, we will contact you using the contact details provided during checkout.
3. Delivery Time
Estimated delivery within the UAE is generally 2 to 5 business days after order processing.
Delivery times are estimates and may vary depending on the delivery location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
AquaCare may offer free delivery promotions or free shipping above a specified order value from time to time. Such offers will be subject to the terms mentioned on the website or promotional campaign.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
Full name
Building or villa number
Street name
Area
Emirate
Contact telephone number
AquaCare is not responsible for delays caused by incorrect, incomplete, or outdated delivery information provided by the customer.
6. Delivery Attempts
The delivery partner may contact you before or during delivery.
If the customer is unavailable at the provided address, additional delivery attempts may be made according to the courier’s delivery policy.
Repeated unsuccessful delivery attempts may result in additional delivery charges or cancellation of the order.
7. Inspection Upon Delivery
Customers are advised to inspect the package upon receiving the order.
If the package appears damaged, opened, or tampered with, please notify the delivery person and contact AquaCare as soon as possible with photographs of the package and products.
8. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact AquaCare within 48 hours of delivery.
Please provide:
Order number
Photos or videos of the product
Photos of the packaging
Description of the issue
Our team will review the issue and provide the appropriate solution in accordance with our return and replacement policy.
9. Delayed or Lost Shipments
Although we work with reliable delivery partners, unforeseen delays may occasionally occur.
If your order has not arrived within the expected delivery period, please contact our customer support team with your order number so we can check the shipment status.
In the unlikely event that an order is confirmed as lost by the courier, AquaCare will work with the delivery partner to resolve the issue.
10. Product Availability
If an order contains multiple products and one or more items are temporarily unavailable, AquaCare may contact the customer regarding the available options, including partial shipment or waiting for the complete order.
11. Contact Us
For questions regarding shipping or your order, please contact AquaCare through the contact details provided on our website.
